Frequently Asked Questions

To create an account:

1. Download the Chattrix.fun app from the App Store or Google Play Store
2. Open the app and tap "Sign Up"
3. Enter your email address and create a secure password
4. Verify your email address by clicking the link we send you
5. Complete your profile by adding photos and information about yourself
6. Set your preferences for matches
7. Start exploring and matching with other users!

Profile verification helps build trust in our community. To verify your profile:

1. Go to your profile and tap on the verification badge
2. Take a selfie following the on-screen instructions
3. Our system will compare it with your profile photos
4. Verification usually takes 1-2 hours

Verified profiles receive more matches and are prioritized in search results.

To delete your account permanently:

1. Go to Settings → Account
2. Tap "Delete Account"
3. Read the information about what happens when you delete your account
4. Enter your password to confirm
5. Tap "Permanently Delete Account"

Note: Account deletion is permanent and cannot be undone. All your data, matches, and conversations will be permanently removed.

Yes, you can temporarily pause your account without deleting it:

1. Go to Settings → Account
2. Tap "Pause Account"
3. Choose how long you want to pause (1 week, 1 month, or custom)
4. Confirm your selection

While your account is paused:

• You won't appear in search results
• You won't receive new match suggestions
• Your existing matches can still message you
• You can reactivate at any time

Our matching algorithm uses several factors to suggest compatible partners:

• Profile Information: Your stated preferences, interests, and lifestyle
• Behavior Patterns: How you interact with the app and other users
• Location: Proximity for easier in-person meetings
• Activity Level: How often you use the app and respond to messages
• Feedback: Your responses to previous match suggestions

The more you use Chattrix.fun, the better our algorithm understands your preferences and improves match quality.

Here are some tips to get more matches:

• Complete Your Profile: Profiles with more information get 3x more matches
• Use High-Quality Photos: Clear, well-lit photos that show your face
• Verify Your Profile: Verified profiles get 40% more matches
• Be Active: Regularly check the app and respond to messages
• Update Your Preferences: Keep your preferences current
• Write a Thoughtful Bio: Share interesting things about yourself

If you're not getting matches, try these steps:

1. Review Your Profile: Make sure all information is complete and accurate
2. Update Your Photos: Add new, high-quality photos
3. Adjust Your Preferences: Consider broadening your search criteria
4. Be Patient: Quality matches take time
5. Contact Support: If issues persist, our team can review your profile

Remember, we prioritize quality over quantity. It's better to have a few meaningful connections than many superficial ones.

We take several measures to protect your information:

• Encryption: All data is encrypted in transit and at rest
• Secure Servers: Your information is stored on secure, monitored servers
• Limited Access: Only authorized personnel can access user data
• Regular Audits: We conduct regular security assessments
• Privacy Controls: You control what information is visible to others
• Two-Factor Authentication: Optional extra security for your account

For more details, please review our Privacy Policy.

To report inappropriate behavior:

1. Go to the user's profile
2. Tap the three dots in the top right corner
3. Select "Report"
4. Choose the reason for your report
5. Add any additional details
6. Submit the report

You can also report messages directly:

1. Open the conversation
2. Long-press on the offensive message
3. Select "Report"
4. Follow the prompts

All reports are reviewed by our safety team within 24 hours.

If you ever feel unsafe:

1. Block the User: Immediately block anyone who makes you uncomfortable
2. Report the Issue: Use our reporting system to alert our safety team
3. Reach Out: Contact our 24/7 safety support at safety@chattrix.fun
4. Emergency Situations: If you're in immediate danger, contact local authorities

Please review our Safety Tips for more information on staying safe while dating online.

Premium members enjoy these exclusive benefits:

• Unlimited Likes: Like as many profiles as you want
• Advanced Filters: Filter matches by education, height, lifestyle, and more
• See Who Likes You: View everyone who has liked your profile
• Priority Likes: Get shown to more potential matches
• Read Receipts: See when your messages are read
• Monthly Boost: Get featured at the top of search results
• Incognito Mode: Browse profiles without appearing in their view history
• Travel Mode: Match with people in other locations before you arrive

To cancel your Premium subscription:

For iOS:

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Select "Subscriptions"
4. Find Chattrix.fun Premium
5. Tap "Cancel Subscription"

For Android:

1. Open the Google Play Store app
2. Tap your profile icon
3. Select "Payments & subscriptions" → "Subscriptions"
4. Find Chattrix.fun Premium
5. Tap "Cancel subscription"

Note: You'll continue to have Premium access until the end of your current billing period.

If the app is crashing, try these troubleshooting steps:

1. Restart the App: Close and reopen the app
2. Update the App: Check for updates in the App Store or Google Play Store
3. Restart Your Device: Sometimes a simple restart fixes the issue
4. Check Storage: Ensure you have enough storage space on your device
5. Reinstall: Delete and reinstall the app (your data is saved to your account)
6. Check Internet: Make sure you have a stable internet connection

If problems continue, contact our support team with details about your device and when the crashes occur.

To manage your notification preferences:

1. Go to Settings → Notifications
2. Toggle notifications on/off for:
   • New matches
   • Messages
   • Profile views
   • Promotions and updates
   • Safety alerts
3. You can also set quiet hours to pause notifications during specific times

Don't forget to check your device's notification settings as well, as these can override app settings.